My Friend needs help.

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So I wanted to play SHARMP with him (My Friend) so he made a donut account then I helped him install everything including SHRAMP, but it just doesn't work we tried to put in his username and password correctly (Which we did) but it gave an error. Can anyone help?
What error
If the error below occurs, tell your friend to enter the "DLLs" folder in multiplayer's directory & delete "cacert.pem".
Unable to connect to Donut Team. Failed to connect: